Riu Lupita - All Inclusive

This is a fairly small property with a significant distance to the beach that can be easily dismissed. But what they don’t have is exceptionally made up in other ways - the staff are awesome! EVERY SUNGLE ONE OF THEM. They work hard to make your vacation memorable. Shout out to Marco who always knew to pour a glass of vino tinto for my husband and just water for me. And Gabriela who cleaned our room beautifully. And the crew removing the pesky nest from our balcony. And the front desk for curtesy calls asking if there’s anything we need. I mean, they go above and beyond. And the entertainment- I stayed in multiple adults-only where the entertainment ended at 9-9:30pm with nothing else to do. These guys entertain you till 10:30 and all of it was really good! Transportation to-from the beach (and 5th. Ave) is always on time and very reliable. The Riu Lupita beach is just breathtaking with enough beach chairs for everyone.

Food was fab - especially the fish. All clean, staff very friendly. In same complex as other hotels, bus punctual for the beach. easy to explore from.

Riu Lupita has an excellent staff that is very friendly and supportive. They are the heart of the hotel. The recreation team puts a lot of effort into creating an amazing and fun environment for guests. The bars and restaurants offer great service. Although the hotel is not close to the beach, the bus transport is always on schedule. It is recommended for families who love nature and being surrounded by it.

i was ready to be underwhelmed by this hotel due to the price. however, the place was really good; the staff, the room, the food, the girl at the kids club. we had a really good time, we offer travel to the riviera and stay in other all inclusive s for higher prices and get bad food, drinks and service. it is also nice that everything is close, the beach was also really clean and free of sargassum. we will be back! the only thing I was surprised about was the fact that we did our checkout at 11 and more less invited us to leave. we have never experience this in any other all inclusive in the area, they would let you stay until you are ready. my kids were bummed to miss the pool foam party. 🥲

The staff was absolutely wonderful. They went out of their way to comfort us. Some examples ... 1) Food: We are vegetarians & it was difficult to find tasty food that was free of animal flesh, broth or egg. For first 2 days we enjoyed decent fruits selection, but we were feeling hungry all the time. We told hotel manager, David, about lack of food options for us & use of chicken broth in veggie soup. David instructed the chef to prepare 3 additional meals all vegetarians and egg free desserts. 2 days later, a different chef, who may not have received the directive, we had fewer vegetarian options than usual & things like quesadilla's had ham & rice had shrimp, almost invisible, which we almost ate :( I was upset & told the chef. Within 10 min he made 12 delicious spinach-mushroom-cheese quesadillas, just for us. The waitresses were super agile & very cheerful 2) Safe Box & Room Relocation: Initially we were housed on the 3rd floor & after about 3 days my wife started to have knee pains as there were no stairs. They immediately upgraded our rooms to the first floor free of charge. In that we found the safe box's keypad was not functioning properly, they sent technician in 20 min & fixed the problem. 3) Transportation: Not only did Riu had shuttle service to the Beach Club (one of the Riu's hotels near the beach) every 30 minutes but their front desk staff, especially Yanielle, was very sweet & helpful in guiding us to the most economical transportation for us to explore Tulum, Cynotes, Mayan ruins & other areas. By using Yanielle's guidance we saved approximately $350 in taxi costs. We used the Collectivo, a van service, which costs about 45 pesos (2.5 USD) PlayaCar (area of Riu's Lupita) to Tulum ~70km. We explored & interacted with lot's of locals & got first hand local travel experience.